Gucci Product Care Specialist

Gucci, established in Florence, Italy in 1921, stands as a preeminent luxury brand recognized globally. As part of the esteemed Kering Group, Gucci continues to innovate and redefine luxury, embodying creativity, Italian craftsmanship, and cutting-edge design. Kering manages an array of distinguished brands in fashion, leather goods, jewelry, and eyewear, positioning Gucci at the forefront of luxury retail.

1. Manage the entire after-sales and product care process within the boutique.
2. Act as a liaison between stores, local suppliers, and the customer service center in Italy.
3. Handle daily customer complaints and track inquiries using a ticketing system.
4. Investigate customer issues and collaborate with local service providers to resolve them.
5. Work closely with the customer service center in Italy to ensure seamless service.
6. Maintain a presence on the sales floor to directly address customer quality inquiries.
7. Engage with customers on-site to facilitate simple solutions for complaints.
8. Monitor ticket processing times to meet customer expectations and ensure timely responses.
9. Train team members on after-sales procedures.
10. Support the sales team on the sales floor as needed.

1. Strong service orientation and commitment to customer satisfaction.
2. High quality awareness and service mentality, reflected in team collaboration.
3. Reliability, solution-oriented approach, and hands-on mentality.
4. Digital affinity and proficiency in MS Office.
5. Proficiency in German and English; additional languages are advantageous.

1. Customer service excellence
2. Problem-solving abilities
3. Team collaboration
4. Digital proficiency
5. Multilingual communication

Experience in customer service or after-sales roles within the luxury retail sector is preferred.

Competitive benefits package including opportunities for professional development and growth within a leading luxury brand.

Gucci fosters a culture of innovation and creativity, deeply rooted in Italian craftsmanship and luxury. As part of the Kering Group, the company emphasizes sustainability, diversity, and empowerment, creating a dynamic and inclusive workplace.