Gucci Operations Controller

Gucci is a leading luxury fashion brand known for its innovative designs and high-quality products. As part of the Kering Group, Gucci is committed to sustainability and inclusivity, creating a dynamic and diverse work environment.

1. Provide overall store support to front and back of house teams.
2. Serve as a Gucci Ambassador by promoting brand values.
3. Support sales processes and ensure a luxury client experience.
4. Assist with POS operations, including packing and payment processes.
5. Facilitate store transfer requests and product inquiries.
6. Assist with inventory management and stock processing.
7. Escalate return and exchange paperwork to management.

1. Bachelor’s Degree preferred.
2. At least 2 years of experience in luxury retail, hospitality, or customer service.
3. Experience operating a POS system is a plus.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Proper work authorization to work in the United States.

1. Excellent interpersonal and communication skills.
2. Strong understanding of customer service needs and priorities.
3. Ability to multitask with strong attention to detail.
4. Familiarity with Microsoft Word and Outlook.

At least 2 years of experience in luxury retail, hospitality, or customer service-related industry.

A reasonable estimate of the current base salary range is $20.00 USD to $22.00 USD.

Gucci is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle.

Gucci fosters a culture of inclusivity and accessibility, promoting a collaborative and innovative work environment. The role is based in Central Valley, New York.