Gucci Operations Controller

Central Valley • USA

Friday, January 17, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to innovation, craftsmanship, and sustainability, offering employees an environment that fosters creativity and professional growth. The brand is dedicated to nurturing talent and providing opportunities for career advancement within the dynamic world of luxury fashion.

1. Serve as a Gucci Ambassador by welcoming clients and directing them to available Client Advisors.
2. Support the sales team to ensure an exceptional client experience.
3. Assist in preparing for VIG client appointments and managing consignments.
4. Facilitate the packing and payment processes, including store transfer requests and product inquiries.
5. Assist with inventory management, including cycle counts and reconciliations.
6. Escalate return and exchange paperwork to management for approval.
7. Maintain knowledge of Gucci products and company policies.

1. Bachelor’s Degree preferred.
2. Minimum of 2 years of experience in luxury retail, hospitality, or customer service.
3. Experience with POS systems is advantageous.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.

1. Ability to multitask with strong attention to detail.
2. Proficiency in Microsoft Word and Outlook.
3. Flexibility to work retail hours, including evenings, weekends, and holidays.

At least 2 years of experience in luxury retail, hospitality, or a customer service-related industry.

Bachelor’s Degree preferred.

A reasonable estimate of the current base salary range is $20.00 USD to $22.00 USD per hour.

Gucci offers a comprehensive benefits package, including opportunities for professional development and career advancement within the luxury fashion industry.

Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. The brand values diversity and is committed to providing equal opportunities for all employees, promoting a sense of belonging and empowerment.