Gucci Operations Controller

Bloomington • USA

Monday, March 3, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Kering empowers its brands to reach their full potential in the most sustainable manner. Gucci is celebrated for its Italian craftsmanship and innovative designs, offering a unique work environment that fosters creativity and excellence.

1. Serve as a Gucci Ambassador by welcoming clients and directing them to available Client Advisors.
2. Support the sales team to ensure an exceptional client experience.
3. Assist in preparing for VIP client appointments, managing consignments, and closing transactions.
4. Provide dressing room support to Client Advisors and clients.
5. Handle calls with professionalism, directing and transferring as needed.
6. Facilitate the packing and payment processes, store transfer requests, and product inquiries.
7. Accurately capture client data to complete transactions and follow up on missing information.
8. Assist in pulling styles and sizes from stock for sales staff.
9. Support store cycle counts, scheduled inventories, and reconciliation under the guidance of the Store Director or Operations Manager.
10. Escalate return and exchange paperwork to management for receipt signatures.
11. Maintain knowledge of all Gucci products and company policies.

1. Bachelor’s Degree preferred.
2. Minimum of 2 years experience in luxury retail, hospitality, or a customer service-related industry.
3. Experience with POS systems is advantageous.
4. Excellent interpersonal and communication skills.
5. Strong understanding of customer service needs and priorities.
6. Ability to multitask with a strong attention to detail.
7. Proficiency in Microsoft Word and Outlook.
8. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working approach
3. Innovative problem-solving
4. Accountability and performance-driven
5. Adaptability and communication
6. Empowerment and self-expression
7. Continuous learning and feedback provision

At least 2 years of experience in luxury retail, hospitality, or a customer service-related industry is required.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.

Gucci fosters a community of passionate individuals united by a commitment to innovation and excellence in the fashion industry. The brand promotes a culture of inclusivity, creativity, and continuous learning, encouraging employees to express their unique talents and collaborate across boundaries.