Gucci Operations Controller

Beachwood • USA

Monday, February 3, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive workplace where creativity and passion for fashion thrive. Employees are encouraged to embody the brand's values and contribute to its legacy of excellence.

1. Serve as a Gucci Ambassador, welcoming clients and directing them to available Client Advisors.
2. Support the sales team to ensure an exceptional client experience.
3. Assist Client Advisors with VIG client appointments, consignment preparations, and transaction closures.
4. Provide dressing room support to Client Advisors and clients.
5. Handle calls with professionalism, directing and transferring as needed.
6. Facilitate the packing and payment process, store transfer requests, and product inquiries.
7. Accurately capture client data to complete transactions and follow up on missing information.
8. Assist with pulling styles and sizes from stock for sales staff.
9. Support store cycle counts, scheduled inventories, and reconciliation under the guidance of the Store Director or Operations Manager.
10. Escalate return and exchange paperwork to management for receipt signatures.
11. Maintain knowledge of all Gucci products and company policies.

1. Bachelor’s Degree preferred
2. At least 2 years of experience in luxury retail, hospitality, or customer service
3. Experience with POS systems is advantageous
4. Excellent interpersonal and communication skills
5. Strong understanding of customer service needs and priorities
6. Ability to multitask with strong attention to detail
7. Familiarity with Microsoft Word and Outlook
8. Flexibility to work evenings, weekends, and holidays

1. Client-centric mindset
2. Collaborative working style
3. Creative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship-building
7. Empowerment and encouragement of others
8. Continuous learning and feedback provision

A minimum of 2 years in luxury retail, hospitality, or a customer service-related industry is required.

Bachelor’s Degree preferred

Gucci offers a comprehensive benefits package, including health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci fosters a culture of inclusivity and accessibility, encouraging employees to express their unique talents and perspectives. The brand values creativity, collaboration, and a relentless pursuit of excellence, creating a vibrant community where innovation is celebrated.