Gucci Head of Global Client Experience

Milan • Italy

Friday, November 28, 2025

Gucci, a renowned name in luxury fashion, is part of the illustrious Kering Group, which encompasses several prestigious brands. As an employer, Gucci is committed to fostering a diverse and inclusive workforce, valuing the unique talents and perspectives of its employees. The brand encourages innovation and creativity, offering a dynamic environment where individuals can thrive and contribute to the evolution of luxury fashion.

1. Develop and execute a comprehensive yearly calendar of client activations aligned with fashion institutional moments, brand milestones, and commercial opportunities.
2. Design and implement a menu of bespoke experiences for top client segments.
3. Coordinate and enhance institutional client experiences at Gucci's historic locations and through the Kering Group network.
4. Establish standard guidelines for regional high-end events in collaboration with Visual Merchandising, ensuring brand consistency.
5. Lead project teams to deliver exceptional client experiences, ensuring adherence to financial frameworks for ROI.
6. Develop international client experiences for top clients, including fashion shows and prestigious events like the Festival de Cannes.
7. Collaborate with retail teams to maximize business opportunities during client experiences.
8. Manage the global budget and coordinate with regional teams for local budget allocations, ensuring cost-efficiency and strategic alignment.
9. Innovate and develop engaging, cost-effective formats for in-store activations.
10. Provide clear guidelines to regional teams to ensure excellence in execution.
11. Prepare briefs for external agencies, outlining client targets and business objectives for each activation.
12. Collaborate with global and regional counterparts and external partners to ensure seamless execution of client activations.
13. Deliver strategic reporting on activations, synthesizing insights and results to identify successes and areas for improvement.
14. Explore new agencies and concepts in alignment with global brand guidelines and strategy.
15. Stay informed about industry trends and competitor activations.

1. 10 years of experience in client experience or event production roles within the luxury industry.
2. Deep understanding of retail dynamics and the ability to blend creativity with practical execution.
3. Proven track record in project management and problem-solving, delivering high-impact projects with high-quality standards.
4. Experience in leading and managing cross-functional teams with strong interpersonal skills.
5. Proven experience in managing external agencies and delivering actionable outputs.
6. Excellent communication skills, both written and spoken, with diverse stakeholders.
7. Strong negotiation and budget management skills.
8. Excellent analytical skills and client relationship management capabilities.
9. Ability to build and maintain strong relationships at all organizational levels.
10. Self-motivated, curious, pragmatic, and results-driven.
11. Fluent in English, with at least a basic understanding of Italian.
12. Proficiency in Excel, PowerPoint, and Word.
13. International experience is a plus.

1. Project management
2. Creative problem-solving
3. Cross-functional team leadership
4. Communication and presentation
5. Negotiation and budget management
6. Analytical thinking
7. Client relationship management
8. Fluency in English
9. Basic Italian language skills
10. Proficiency in Microsoft Office Suite

A minimum of 10 years in client experience or client event production roles within the luxury industry, with a proven track record of leading high-impact projects and managing cross-functional teams.

Gucci offers a dynamic work environment with opportunities for professional growth and development. Employees benefit from being part of a diverse and inclusive community that values creativity and innovation.

Gucci fosters a culture of inclusivity and accessibility, celebrating diversity in all its forms. The brand is dedicated to providing an environment where employees can express their talents individually and collectively, contributing to the brand's ability to adapt and thrive in a changing world.