Gucci Guest Relations Advisor

Florence • Italy

Wednesday, February 11, 2026

Gucci, established in Florence, Italy, in 1921, stands as a beacon of luxury and innovation in the fashion industry. As part of the prestigious Kering Group, Gucci is renowned for its commitment to creativity, Italian craftsmanship, and forward-thinking design. The brand operates across various sectors including fashion, leather goods, jewelry, and eyewear, continuously setting benchmarks in the luxury market.

1. Warmly greet guests upon arrival and escort them to their tables.
2. Manage reservations through phone, online platforms, and walk-in guests.
3. Maintain an accurate waitlist and provide estimated wait times.
4. Professionally handle phone inquiries and customer questions.
5. Assist with administrative tasks such as updating reservation systems and compiling daily reports.

1. Minimum of one year experience in the tourism and hospitality industry, with a preference for luxury sector experience.
2. Fluency in English and Italian.

1. Excellent interpersonal and organizational skills.
2. Ability to be spontaneous and genuine while maintaining discretion and professionalism.
3. Flexibility in working hours.
4. Strong team-working abilities.
5. Capacity to work in a fast-paced, luxury environment and manage multiple priorities.

A minimum of one year in the tourism and hospitality industry, ideally within a luxury context.

The role offers the opportunity to work within a prestigious luxury brand, providing exposure to high-end clientele and a dynamic work environment.

Gucci fosters a culture of creativity and innovation, deeply rooted in Italian craftsmanship. As part of the Kering Group, the company values diversity, sustainability, and the continuous development of its employees, encouraging a collaborative and inclusive workplace.