Gucci Customer Service Specialist

Milan • Italy

Monday, November 10, 2025

Gucci, a prestigious name in the luxury fashion industry, was established in Florence, Italy, in 1921. Renowned for its creativity, Italian craftsmanship, and innovative approach, Gucci operates under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna. As part of the global luxury conglomerate Kering, Gucci is aligned with other esteemed brands in fashion, leather goods, jewelry, and eyewear, continuing to redefine luxury and fashion standards worldwide.

1. Monitor daily orders and shipments, manage discrepancies, and execute stock rebalancing.
2. Manage customer master data and oversee warehouse movements.
3. Engage directly and indirectly with customers to handle order requests and returns, ensuring exceptional service quality and addressing inquiries and issues.
4. Collaborate with various company departments to meet customer expectations.
5. Work with operational teams to ensure all inbound and outbound flows are supported by appropriate documentation and comply with international regulations.

1. Enrollment in the protected categories list L.68/99 art.8 (disability equal to or greater than 46%).
2. Minimum of 2 years of experience in customer service or a customer-facing role, preferably in the fashion or luxury sector.
3. Diploma in languages or a degree in economics or related fields.

1. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and Business Intelligence tools for report and KPI generation.
2. Experience with SAP.
3. Strong analytical skills.
4. Results-oriented with attention to detail and the ability to meet deadlines.
5. Fluent in Italian and English, both written and spoken; additional languages are an advantage.

A minimum of 2 years in customer service or a customer-facing department, ideally within the fashion or luxury sector.

Diploma in languages or a degree in economics or related fields.

Gucci offers a dynamic work environment that embraces diversity and fosters professional growth. Employees benefit from being part of a globally recognized luxury brand and enjoy opportunities for career advancement within the Kering group.

Gucci is committed to fostering a diverse and inclusive workplace, recognizing that diversity in gender, age, nationality, culture, religious beliefs, and sexual orientation enriches the work environment. The company encourages the expression of talent and adaptability to a changing world, promoting equal opportunities for all qualified candidates.