Gucci Customer Service Intern

Paris • France

Thursday, March 20, 2025

Gucci, a beacon of influence, innovation, and progressiveness, embraces a distinctly modern approach to fashion. As a part of the Kering Group, a global leader in apparel and accessories, Gucci stands among the most coveted fashion houses worldwide. The brand is synonymous with Italian craftsmanship excellence, offering eclectic, contemporary, and romantic products that are unparalleled in quality and detail.

1. Manage service request tickets and ensure their prompt resolution.
2. Analyze customer complaints to provide optimal service.
3. Handle customer disputes and follow up on customer requests.
4. Monitor and control the resolution timeline of tickets to ensure customer satisfaction.
5. Collaborate directly with the Product Care Front Office and back-office teams.
6. Maintain constant communication with the Product Care Front Office to report potential quality issues or product defects.
7. Manage customer claims related to repairs that impact their experience with the brand.
8. Coordinate with Customer Service for claims that may escalate into disputes.

1. Business school degree or Bachelor's/Master's degree.
2. Fluency in English; a third language is appreciated.
3. Professional presentation, excellent interpersonal skills, strong listening abilities, versatility, and a keen sense of product and fashion.

1. Knowledge of Gucci products.
2. Mastery of customer service approach, with a focus on identifying and meeting customer needs.
3. Flexibility and organizational skills.
4. Excellent interpersonal skills.
5. Fluency in English.

No prior experience required, but a strong understanding of luxury fashion and customer service is advantageous.

Business school degree, Bachelor's or Master's degree.

Compensation based on level of study.

Mandatory internship agreement required, with a duration of 4 to 6 months.

Gucci is committed to fostering a diverse workforce, believing that diversity in all forms—gender, age, nationality, culture, religious beliefs, and sexual orientation—enriches the workplace. This diversity opens opportunities for individuals to express their talents both individually and collectively, enhancing the company's adaptability in a changing world. As an equal opportunity employer, Gucci welcomes applications from all qualified candidates, regardless of background.