Gucci Client Relations Advisor

Gucci is a global luxury fashion house known for its craftsmanship, iconic design language and influential role in contemporary fashion. As part of the Kering group, the brand combines creative innovation with rigorous retail and client service standards, offering employees exposure to high-touch luxury operations and international retail practices.

1. Execute the Gucci selling ceremony from reception to sale closure, consistently achieving individual and store sales targets.
2. Deliver exceptional client service underpinned by authoritative knowledge of Gucci’s history, heritage and product range.
3. Develop and maintain client relationships through proactive clienteling, identifying opportunities for cross-selling and upselling to increase revenue.
4. Engage customers on fashion trends and luxury market insights to inspire purchases and reinforce brand affinity.
5. Adapt service approach to suit diverse clientele, building trust and long-term loyalty through personalised interactions.
6. Maintain accurate CRM records: perform qualitative monitoring and regular updates to client data to support retention and prospecting.
7. Implement Gucci visual merchandising guidelines and ensure the sales floor and stockroom are maintained in accordance with company procedures.
8. Adhere to Gucci grooming and brand presentation standards at all times.

1. Customer-centric mindset with the flexibility to serve diverse clientele.
2. Excellent verbal communication and interpersonal skills.
3. High ethical standards, reliability and a strong sense of responsibility.
4. Proven ability to work collaboratively as a team player.
5. Comfortable and effective working in a fast-paced, dynamic retail environment.
6. Prior experience in luxury, retail, fashion or customer-facing service roles preferred.
7. Proficiency in foreign languages is an advantage.

1. Clienteling
2. Cross-selling
3. Upselling
4. Visual merchandising
5. CRM (customer relationship management)
6. Inventory management
7. Product knowledge (brand heritage and product range)
8. Customer service
9. Interpersonal and communication skills

Previous experience in retail or luxury sales is preferred; demonstrable client-facing experience and a track record of meeting sales targets are advantageous.

High school diploma or equivalent required; tertiary education in fashion, retail or business is advantageous but not mandatory.

Gucci’s retail culture emphasises refined client service, attention to brand heritage and a high standard of visual presentation. Store teams operate in a fast-paced, creative environment where collaboration, professionalism and a passion for luxury fashion are highly valued.