Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, was established in Florence, Italy, in 1921. As a leading global luxury brand, Gucci continues to redefine opulence through its commitment to creativity, Italian craftsmanship, and innovation. As part of the Kering Group, Gucci benefits from the resources and support of a conglomerate that manages the development of esteemed brands in fashion, leather goods, jewelry, and eyewear.

1. Provide sophisticated and dedicated customer consultation and optimal client care, ensuring an exceptional service experience.
2. Offer advice and insights on general fashion trends and developments within the luxury market.
3. Cultivate and maintain long-term relationships with clients, focusing on customer retention and service-oriented engagement.
4. Utilize company CRM tools to capture significant customer data, facilitating personalized future customer development opportunities.
5. Ensure the optimal presentation of the sales floor, maintaining brand standards.

1. Professional experience in high-end retail; experience in fashion or luxury sectors is advantageous.
2. Strong enthusiasm for engaging with clients and colleagues.
3. Excellent customer and service orientation.
4. Demonstrated sales acumen with the ability to successfully close sales conversations.
5. Enjoyment of working within an international and familial team environment.
6. Excellent understanding of the luxury segment and its associated products.
7. Fluency in German and proficiency in English; additional languages are a plus.
8. Affinity for a digital environment.

1. Customer service excellence
2. Sales and relationship building
3. Trend awareness in fashion and luxury markets
4. CRM proficiency
5. Team collaboration
6. Multilingual communication
7. Digital literacy

Experience in high-end retail, particularly within the fashion or luxury sectors, is preferred.

The position offers the opportunity to work within a globally recognized luxury brand, providing exposure to international markets and a collaborative team environment.

Gucci fosters a culture of creativity, innovation, and excellence, encouraging employees to embody the brand's values and contribute to its legacy. The workplace is dynamic and inclusive, with a focus on collaboration and professional growth.