Gucci Client Advisor

St. Moritz • Switzerland

Thursday, December 19, 2024

Gucci, established in Florence, Italy in 1921, stands as a paragon of luxury fashion, renowned for its creativity, Italian craftsmanship, and innovation. As a part of the esteemed Kering Group, Gucci benefits from the conglomerate's global influence and resources, managing a portfolio of prestigious brands across fashion, leather goods, jewelry, and eyewear. Gucci continues to redefine luxury, offering a dynamic and inspiring workplace for those passionate about the fashion industry.

1. Achieve or surpass individual and store sales goals on a monthly and seasonal basis, contributing to business development.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI targets by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data using CRM tools to foster client relationships and personalize future interactions.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales and client requests.
6. Discuss fashion trends and developments in the luxury market with clients, showcasing a passion for fashion and luxury products.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional customer experience and contribute to a positive work environment.
8. Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
9. Support visual merchandising by maintaining product displays in line with Gucci's visual standards.
10. Contribute to store operations by keeping the stock room neat and organized.
11. Adhere to Gucci's image standards and company policies and procedures.

1. 3+ years of experience in luxury fashion sales or a similar customer service role.
2. Proven track record of achieving and exceeding sales targets.
3. Demonstrated ability to build lasting relationships with customers and colleagues.

1. Excellent oral and written communication skills.
2. Strong organizational and follow-up abilities.
3. Attention to detail and accuracy.
4. Team-oriented with a collaborative approach.
5. Adaptability to a fast-paced and dynamic environment.
6. Flexibility to work evenings, weekends, and holidays as needed.
7. Fluency in German and English.

A minimum of three years in luxury fashion sales or a comparable customer service environment is required.

Employees enjoy a dynamic work environment with opportunities for professional growth within the prestigious Kering Group.

Gucci fosters a culture of creativity and innovation, deeply rooted in Italian craftsmanship and luxury. The workplace is dynamic and collaborative, encouraging employees to contribute to the brand's legacy while embracing modernity and change.