Gucci

Client Advisor

Founded in Florence, Italy, in 1921, Gucci is one of the world’s leading luxury brands. Following the House’s centenary, Gucci continues to redefine luxury while celebrating creativity, Italian craftsmanship, and innovation. Gucci is part of the global luxury group Kering, which manages the development of renowned Houses in fashion, leather goods, jewelry, and eyewear.

1. Consistently achieve or exceed monthly and seasonal individual and store sales goals.
2. Provide exceptional customer service by exceeding expectations and demonstrating excellent product knowledge.
3. Drive and exceed individual KPI goals by ensuring the highest level of customer service.
4. Capture meaningful customer data using company tools for client relationship building.
5. Maintain an organized client book and provide appropriate follow-up.
6. Discuss fashion trends and developments in the luxury market with clients.
7. Work as a team player and foster open communication with colleagues.
8. Maintain security standards within the store.
9. Contribute to upholding the visual display of products according to Gucci standards.
10. Contribute to daily store operations by maintaining organized stock rooms.
11. Adhere to Gucci image standards and guidelines.
12. Follow all company policies and procedures.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Proven ability to build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written.
5. Strong organization and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a desire to collaborate effectively.
8. Ability to work in a fast-moving and dynamic environment.
9. High flexibility and ability to adapt to different customers.
10. Ability to work a flexible schedule including evenings, weekends, and holidays.
11. Fluent in German and English.

1. Customer service excellence
2. Product knowledge
3. Sales and KPI achievement
4. Data capture and CRM usage
5. Communication
6. Organization and follow-up
7. Team collaboration
8. Adaptability
9. Attention to detail

3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

The role is based in St. Moritz, Switzerland, a location known for its luxury and high-end clientele. The company fosters a collaborative and dynamic work environment, emphasizing creativity and innovation.