Gucci Client Advisor

San Francisco • USA

Thursday, March 13, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its innovative design and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and professional growth, providing employees with opportunities to develop their skills and advance their careers within the fashion industry.

1. Establish and nurture strong relationships with clients, ensuring they feel valued and comfortable from the initial point of contact.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Identify client needs and aspirations to create meaningful connections and exceed expectations.
4. Expand the client base by recruiting new clients and developing existing relationships.
5. Utilize in-store technology to ensure a seamless and relevant client experience.
6. Gather and analyze client information to tailor services to individual preferences.
7. Offer insights on local lifestyle trends to enrich the client experience.
8. Drive sales results by monitoring KPIs and maximizing selling opportunities both in-store and remotely.
9. Provide exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric approach.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a holistic view of the client experience across all transactions, including exchanges, returns, and repairs.
13. Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
14. Participate actively in store operations, including stock maintenance and inventory management.
15. Adhere to company policies and procedures, focusing on loss prevention and operational excellence.
16. Ensure the visual display of products aligns with Gucci's standards.
17. Manage general store administration and functionality.

1. 2+ years of experience in luxury fashion sales or a similar customer service role.
2. Proven track record of exceeding sales targets and building lasting client relationships.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail hours, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client-focused attitude.

1. Strong communication skills.
2. Ability to adapt to different clients and complex situations.
3. Capability to work in a fast-paced and dynamic environment.
4. Proficiency in using technology to enhance client experiences.

Candidates should have a minimum of 2 years of experience in luxury fashion sales or a similar customer service role, demonstrating a strong track record in achieving sales targets and fostering client relationships.

A reasonable estimate of the current base salary range is $18.25/hr USD. Eligible employees may also participate in an employee benefits program and an incentive program.

Benefits include medical, dental, vision, paid time off (PTO), and a 401K plan.

Gucci is dedicated to creating a culture of inclusivity and accessibility, valuing diversity in thought, background, and skills. The company promotes a respectful and responsible work environment, where honesty, transparency, and integrity are paramount. Gucci encourages continuous learning and professional development, empowering employees to reach their full potential.