Gucci Client Advisor

San Diego • USA

Tuesday, December 17, 2024

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and unparalleled craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and excellence are highly valued. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that all employees have the opportunity to thrive and contribute to the brand's legacy.

1. Achieve or exceed individual and store sales goals monthly and seasonally.
2. Provide exceptional customer service, demonstrating extensive product knowledge and brand heritage.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and utilize customer data to build relationships and personalize client interactions.
5. Maintain an organized client book and provide follow-up on sales and client requests.
6. Discuss fashion trends and luxury market developments with clients.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold visual display standards in accordance with Gucci guidelines.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a customer service setting.
3. Proven ability to exceed sales targets and build lasting customer relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail.
7. Team-oriented with collaborative skills.
8. Ability to work in a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays.

1. Customer service excellence
2. Sales proficiency
3. Product knowledge
4. Relationship building
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability
9. Attention to detail

A minimum of three years in luxury fashion sales or a related customer service role is required.

Bachelor’s Degree preferred.

The base salary range for this position in California is estimated to be $16.85 to $17.00 per hour.

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, contingent on individual and organizational performance.

Gucci fosters a culture of innovation, inclusivity, and collaboration. Employees are encouraged to be creative, take ownership of their roles, and work together to achieve common goals. The brand values diversity and is committed to providing a supportive environment where all team members can thrive.