Gucci Client Advisor

Rome • Italy

Tuesday, March 11, 2025

Gucci, a hallmark of Italian luxury, is renowned for its innovative and progressive approach to fashion. As part of the esteemed Kering Group, Gucci has redefined luxury for the modern era, maintaining its status as one of the world's most coveted fashion houses. The brand is synonymous with eclectic and contemporary designs that epitomize the pinnacle of Italian craftsmanship, celebrated for their unparalleled quality and meticulous attention to detail.

1. Deliver exceptional customer service by adhering to the Gucci selling ceremony and exceeding customer expectations.
2. Act as a brand ambassador by embodying the philosophy and culture of Gucci, enhancing brand loyalty.
3. Facilitate cross and up-selling across all product categories.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
6. Maintain and update customer information using company CRM tools to retain existing customers and identify new prospects.
7. Achieve individual and store sales targets, contributing to business growth.
8. Promote open communication with team members, fostering collaboration and proposing effective solutions.
9. Assist in managing product visual displays in line with Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
11. Oversee product replenishment and conduct physical inventory checks.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to achieve and exceed individual and store sales targets.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer orientation.
5. High flexibility and adaptability to various customer needs.
6. Team-player mentality.
7. Strong communication skills.
8. Ability to thrive in a fast-paced and dynamic environment.
9. Knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Sales and cross-selling techniques
3. Fashion and luxury market knowledge
4. Relationship building
5. Communication and interpersonal skills
6. Team collaboration
7. CRM proficiency
8. Visual merchandising

Proven experience in a similar role within fashion retail companies is required.

Employees enjoy a dynamic work environment with opportunities for professional growth and development within the prestigious Kering Group.

Gucci fosters a culture of innovation, creativity, and inclusivity, encouraging employees to express their individuality while working collaboratively towards shared goals. The brand values passion for fashion and luxury, and promotes a supportive and dynamic workplace.