Gucci Client Advisor

Queretaro • Mexico

Saturday, May 24, 2025

Gucci, a subsidiary of the Kering Group, is renowned for its influential, innovative, and progressive approach to fashion. As a leader in luxury, Gucci exemplifies the pinnacle of Italian craftsmanship, offering products that are unsurpassed in quality and attention to detail. As an employer, Gucci is committed to fostering talent development and internal mobility within a diverse and inclusive workplace.

1. Provide exceptional customer service by greeting, listening, and assisting customers to exceed their needs, demonstrating comprehensive knowledge of Gucci products and selling ceremony history.
2. Advise customers on fashion trends and developments in the luxury market, showcasing a passion for fashion and luxury products.
3. Build and strengthen relationships with customers, accommodating diverse nationalities and personalities, ensuring customer comfort.
4. Monitor and update customer information using CRM tools to retain existing customers and identify new high-potential clients.
5. Guarantee cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Foster open and constructive communication with team members, collaborating and proposing effective solutions.
8. Manage the visual display of products in accordance with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory of merchandise.

1. Proven track record of achieving sales targets.
2. Passion for fashion with strong business acumen and strategic vision.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Ability to thrive in a fast-paced, high-pressure, and dynamic environment.
6. Team player with a desire to be part of a motivated group.
7. Experience in fashion, retail, or related fields.
8. Fluency in Spanish and English.
9. Flexibility to work retail hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales expertise
3. Fashion trend awareness
4. Relationship building
5. Communication
6. Team collaboration
7. Inventory management
8. Visual merchandising

Experience in face-to-face customer service, preferably in fashion, retail, or related fields.

Gucci offers a stimulating and fulfilling workplace environment with opportunities for learning and growth. The company is committed to talent development and fostering internal mobility. Gucci values diversity and is an Equal Opportunity Employer, welcoming applications from all qualified candidates.

Gucci promotes a diverse and inclusive workplace culture, valuing diversity in all its forms. The company encourages employees to express their talents individually and collectively, fostering adaptability in a changing world. Gucci's workplace is designed to be stimulating and fulfilling, helping employees reach their full potential.