Gucci Client Advisor

Parndorf • Austria

Friday, January 31, 2025

Gucci, a prestigious name in the luxury fashion industry, was established in Florence, Italy, in 1921. As a leading luxury brand, Gucci continues to redefine opulence, celebrating creativity, Italian craftsmanship, and innovation. As part of the esteemed Kering Group, Gucci benefits from the global reach and resources of a conglomerate that manages a portfolio of renowned fashion, leather goods, jewelry, and eyewear brands.

1. Achieve or surpass monthly and seasonal individual and store sales targets, enhancing and developing the business.
2. Deliver exceptional customer service by exceeding expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI goals, ensuring the highest level of customer service and sales quality.
4. Capture meaningful customer data using company CRM tools to build relationships and personalize future client development opportunities.
5. Maintain an active, accurate, and organized client book, regularly contacting clients and providing appropriate follow-up.
6. Discuss and advise clients on general fashion trends and developments in the luxury market, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to foster open communication, ensuring a consistent exceptional experience and contributing to a positive working environment.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold the visual display of all products in accordance with Gucci visual standards.
10. Contribute to daily store operations by maintaining a neat and organized understock and stock room.
11. Adhere to Gucci image standards and guidelines.
12. Follow all company policies and procedures.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Proven ability to build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to handle multiple tasks simultaneously.
5. Strong organizational and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a desire to collaborate effectively.
8. Ability to work in a fast-paced and dynamic environment.
9. High flexibility and adaptability to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Exceptional customer service skills
2. Strong sales acumen
3. Excellent communication and interpersonal skills
4. Organizational and follow-up skills
5. Attention to detail
6. Team collaboration
7. Adaptability and flexibility
8. Knowledge of fashion and luxury trends

A minimum of three years of experience in luxury fashion sales or a similar customer service role is required.

The position offers a dynamic work environment within a globally recognized luxury brand, opportunities for professional growth, and the chance to be part of a team that values creativity and innovation.

Gucci fosters a culture of creativity, innovation, and excellence, deeply rooted in its Italian heritage. As part of the Kering Group, Gucci promotes a collaborative and dynamic work environment where employees are encouraged to express their individuality and contribute to the brand's legacy of redefining luxury.