Gucci Client Advisor

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that every team member is valued and empowered to contribute to the brand's legacy.

1. Achieve or surpass monthly and seasonal sales targets for both individual and store performance, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data through CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales and requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive working environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stockroom and understock area.
11. Adhere to Gucci's image standards and guidelines.
12. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written, with the ability to handle multiple tasks simultaneously.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced and dynamic environment.
9. High flexibility and adaptability to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and KPI achievement
3. CRM proficiency
4. Organizational skills
5. Fashion trend awareness
6. Team collaboration
7. Security awareness
8. Visual merchandising

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

A reasonable estimate of the current base salary range is $16.50 USD to $18.00 USD.

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off, and a 401K plan. An incentive program is also available, subject to performance.

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals united by a commitment to innovation and excellence in the fashion industry. The workplace is dynamic and collaborative, promoting creativity and personal growth.