Gucci Client Advisor

Gucci is an Italian luxury house known for its creativity, craftsmanship and global retail network. As a flagship brand within the Kering group, Gucci blends fashion-led product innovation with immersive client experiences and a strong emphasis on brand heritage, client service and inclusive workplace values.

1. Act as the Gucci brand ambassador, delivering personalized, best-in-class service both in-store and remotely to deepen client relationships and drive loyalty.
2. Proactively recruit and develop a client base through outreach, virtual appointments and remote selling to generate repeat business and meet sales targets.
3. Use storytelling, expert product knowledge and styling advice to guide clients toward informed purchase decisions and execute cross- and upselling strategies.
4. Monitor individual and store KPIs, maximize selling opportunities and contribute to collective sales results.
5. Capture and maintain accurate client information and POS transaction records, leveraging in-store technology to ensure a seamless client journey.
6. Support store operations including stock maintenance, inventories, visual presentation and loss-prevention procedures while adhering to grooming and brand standards.
7. Collaborate with colleagues to foster open communication, propose solutions and ensure a consistent One-Gucci-Client experience across channels.

1. Minimum 2+ years of luxury fashion retail or client-facing sales experience with a demonstrated track record of meeting or exceeding sales targets.
2. High ethical standards, professionalism and the ability to inspire trust and collaborate effectively with colleagues.
3. Flexibility to work retail schedules including evenings, weekends and holidays.
4. Deep passion for fashion and luxury, with strong commercial awareness and a client-centric attitude.
5. Excellent verbal communication skills and the ability to adapt to diverse client profiles and complex situations.

1. Clienteling
2. Luxury selling techniques
3. Cross-selling and upselling
4. Virtual appointments / remote selling
5. Product storytelling and styling
6. POS transaction processing
7. KPI monitoring and sales reporting
8. Visual merchandising
9. Stock management and loss prevention
10. Strong interpersonal and communication skills

At least 2 years of experience in luxury fashion sales or a comparable client-facing role, with a proven ability to build long-term client relationships and achieve sales objectives.

High school diploma or equivalent; additional training or certifications in retail, luxury sales or visual merchandising preferred.

Gucci fosters a creative, client-focused culture that values craftsmanship, distinctive style and inclusivity. As part of the Kering group, the brand emphasizes collaborative teamwork, professional development and a premium service ethos within its global retail network.