Gucci Client Advisor
Gucci, a prestigious name in the luxury fashion industry, operates under the esteemed Kering Group, known for its portfolio of iconic brands. Gucci stands as a beacon of innovation and craftsmanship, offering employees an opportunity to contribute to a legacy of excellence and creativity.
- Engage proactively with clients, establishing strong relationships and ensuring they feel valued from the first point of contact.
- Deliver a personalized, client-centric experience to foster repeat business and enhance brand loyalty.
- Build rapport by understanding client needs and aspirations, exceeding their expectations.
- Develop and expand the client base by recruiting new clients and nurturing existing ones.
- Leverage in-store technology to ensure a seamless and relevant client experience.
- Collect and utilize meaningful client information to customize services.
- Provide insights on local lifestyle trends to enhance the client's experience.
- Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
- Provide exceptional client experiences through luxury gestures and product rituals.
- Employ effective selling techniques to drive sales and maintain a client-centric attitude.
- Promote virtual appointments and distance sales to create selling opportunities.
- Maintain a 'One-Gucci-Client' perspective across all transactions.
- Guide clients to make informed purchasing decisions.
- Foster open communication and collaboration with team members.
- Engage clients with storytelling and expert product knowledge.
- Attend training sessions to enhance product knowledge.
- Stay informed on fashion trends and competitor activities.
- Participate in store operations such as stock maintenance and inventories.
- Adhere to policies and procedures with a focus on loss prevention.
- Ensure accurate processing of POS transactions and client information capture.
- Uphold visual display standards according to Gucci guidelines.
- Manage general store administration and functionality.
- 2+ years of luxury fashion sales experience with a proven track record.
- Ability to drive and exceed individual and store results.
- High degree of ethics, professionalism, and integrity.
- Flexibility to work retail schedules including evenings, weekends, and holidays.
- Deep knowledge and passion for fashion and luxury.
- Excellent commercial awareness and client attitude.
- High flexibility and adaptability to different clients and situations.
- Strong communication skills.
- Ability to work in a fast-paced and dynamic environment.
- Client relationship management
- Sales and negotiation
- Product knowledge
- Communication and interpersonal skills
- Adaptability and problem-solving
- Team collaboration
- Time management
A minimum of 2 years in luxury fashion sales or a similar customer service role is required.
The base salary range for this position in New York is estimated between $19.00 and $24.00 per hour.
Gucci offers a competitive benefits package including health insurance, employee discounts, and opportunities for professional development.
Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of employees united by a passion for innovation and excellence in the fashion industry.


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