Gucci Client Advisor

New York • USA

Thursday, May 1, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for fostering a dynamic and inclusive work environment where creativity and innovation are encouraged. The brand is committed to providing employees with opportunities for professional growth and development.

1. Establish and nurture strong relationships with clients, ensuring they feel valued and comfortable from the initial contact.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Identify client needs and aspirations to exceed their expectations.
4. Expand the client base by recruiting new clients and developing existing ones.
5. Utilize in-store technology to enhance client experiences.
6. Collect and utilize meaningful client information to tailor services.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive sales results through effective monitoring of KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through luxury gestures and product rituals.
10. Employ effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions.
13. Guide clients to make informed purchasing decisions.
14. Foster open communication and collaboration within the team.
15. Engage clients using storytelling and expert product knowledge.
16. Stay informed on fashion trends and competitors to offer the best solutions for clients.
17. Participate in store operations, including stock maintenance and inventories.
18. Adhere to policies and procedures with a focus on loss prevention and operational excellence.
19. Process all POS transactions accurately and ensure accurate capture of client information.
20. Uphold visual display standards according to Gucci guidelines.
21. Ensure optimal product levels on the sales floor in line with corporate policies.
22. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-moving and dynamic environment.

1. Client relationship management
2. Sales and negotiation
3. Product knowledge
4. Communication
5. Team collaboration
6. Problem-solving
7. Adaptability
8. Time management

A minimum of 2 years in luxury fashion sales or a similar customer service role, demonstrating a strong track record of achieving sales targets and building client relationships.

A reasonable estimate of the current base salary range is $20/hour.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and a dynamic work environment.

Gucci prides itself on a culture of inclusivity and accessibility, valuing diversity in thought, background, and skills. The brand fosters an environment where employees are encouraged to express their uniqueness and collaborate effectively.