Gucci Client Advisor

New York City • USA

Wednesday, January 8, 2025

Gucci, a distinguished name in the luxury fashion industry, is part of the esteemed Kering Group, a global leader in apparel and accessories. As an employer, Gucci is renowned for its commitment to excellence, creativity, and innovation, offering a dynamic environment where passion for fashion and craftsmanship thrives. The brand fosters a culture of inclusivity and accessibility, ensuring that every employee is empowered to contribute to its legacy of luxury and style.

1. Achieve or surpass monthly and seasonal sales targets for individual and store performance.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge and brand heritage.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, ensuring regular client contact and follow-up on sales or requests.
6. Advise clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to maintaining visual display standards in line with Gucci's guidelines.
10. Keep stock rooms organized and adhere to Gucci's image standards and guidelines.
11. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to exceed individual and store sales goals and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative approach.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customer needs.
10. Willingness to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Ability to work collaboratively in a flat, connected, and fast-paced environment.
3. Creative problem-solving skills and innovative thinking.
4. Accountability and high performance standards.
5. Agility and adaptability to change.
6. Strong relationship-building skills.
7. Empowerment and encouragement of self-expression in others.
8. Continuous learning and feedback-seeking mentality.

3+ years of experience in luxury fashion sales or a similar customer service role.

Bachelor’s Degree preferred.

Base salary range is $21.00 USD to $23.00 USD per hour, depending on experience and location.

Gucci offers a comprehensive benefits package, fostering a culture of inclusivity and accessibility throughout the employee life cycle.

Gucci's workplace culture is characterized by a commitment to inclusivity, creativity, and innovation. Employees are encouraged to embrace a client-centric approach, collaborate effectively, and continuously seek personal and professional growth. The brand values diversity and empowers its workforce to contribute to its legacy of luxury and style.