Gucci Client Advisor

New Delhi • India

Tuesday, December 10, 2024

Gucci, a paragon of luxury and innovation, is redefining modern fashion under the visionary leadership of Creative Director Alessandro Michele. As a member of the esteemed Kering Group, Gucci stands at the forefront of the industry, celebrated for its eclectic, contemporary, and romantic designs. The brand epitomizes Italian craftsmanship, delivering unparalleled quality and meticulous attention to detail. Kering Group, a global leader in apparel and accessories, boasts a prestigious portfolio of luxury and lifestyle brands.

1. Achieve individual and team sales targets and KPIs by leveraging data and systems to enhance performance and identify sales opportunities.
2. Collect and input meaningful customer information into the CRM system throughout the client journey.
3. Utilize cross-selling and upselling techniques to maximize sales opportunities.
4. Guide clients to make informed purchasing decisions.
5. Create an engaging and emotional client experience, offering exemplary service both in-store and remotely.
6. Establish strong relationships with clients, ensuring they feel valued upon entering the store.
7. Engage with clients to understand their purchase motivations and select products that meet their needs.
8. Develop and maintain a local and international client base, recruiting and nurturing top clients.
9. Utilize knowledge of Gucci products and storytelling to engage clients.
10. Stay informed about competitors and local client demographics to provide optimal solutions.
11. Enhance the client experience with insights into local lifestyle trends.
12. Understand and execute back-of-house procedures and store operations.
13. Manage transactions, payment processes, and general store administration.
14. Execute visual merchandising standards according to guidelines.

1. 3+ years of luxury fashion sales experience or in a similar customer service role.
2. Proven ability to drive and exceed individual and store results.
3. Demonstrated ability to build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative spirit.
8. Ability to work in a fast-paced, high-pressure environment.
9. Flexibility and adaptability to different customer needs.
10. Ability to work a flexible schedule based on business needs.
11. Fluency in English and/or regional/foreign language.

1. Sales and customer relationship management
2. Cross-selling and upselling
3. Communication and interpersonal skills
4. Organizational and follow-up skills
5. Attention to detail
6. Flexibility and adaptability
7. Team collaboration

A minimum of three years in luxury fashion sales or a similar customer service role, demonstrating the ability to exceed sales targets and build strong customer relationships.

Competitive benefits package including opportunities for professional development within a leading global luxury group.

Gucci fosters a culture of innovation, creativity, and excellence, where employees are encouraged to express their individuality and contribute to the brand's dynamic evolution. As part of the Kering Group, Gucci offers a collaborative and inclusive work environment that values diversity and empowers its team members.