Gucci

Client Advisor

Gucci is an influential, innovative, and progressive fashion house, reinventing a modern approach to luxury under the creative direction of Alessandro Michele. Known for its eclectic, contemporary, and romantic products, Gucci represents the pinnacle of Italian craftsmanship and is part of the Kering Group, a leader in luxury and lifestyle brands.

1. Achieve individual and team sales and customer targets using available data and systems.
2. Collect meaningful customer information for the CRM system.
3. Utilize cross-selling and upselling techniques to maximize sales opportunities.
4. Guide clients to make informed purchasing decisions.
5. Create an engaging and emotional client experience both in-store and remotely.
6. Establish strong relationships with clients and make them feel valued.
7. Engage with clients to understand their purchase motivations.
8. Select products that meet client needs and upsell or cross-sell appropriately.
9. Develop a local and international client base.
10. Use knowledge of Gucci products to engage clients through storytelling.
11. Stay informed about competitors and local client trends.
12. Enhance client experience with insights into local lifestyle trends.
13. Understand back-of-house procedures and store operations.
14. Handle products, manage transactions, and execute visual merchandising standards.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Proven ability to build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written.
5. Strong organization and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a desire to collaborate effectively.
8. Ability to work in a fast-moving, high-pressure, and dynamic environment.
9. High flexibility and ability to adapt to different customers.
10. Ability to work a flexible schedule based on business needs.
11. Fluency in English and/or regional/foreign language.

1. Sales and customer service expertise
2. Communication and interpersonal skills
3. Organizational and follow-up skills
4. Attention to detail
5. Adaptability and flexibility
6. Multitasking ability

3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Located in New Delhi, the workplace culture at Gucci is dynamic and fast-paced, emphasizing collaboration and adaptability in a high-pressure environment.