Gucci Senior Client Advisor

Gucci, a distinguished entity within the Kering Group, is renowned for its innovative approach to luxury fashion. As part of Kering, Gucci benefits from the conglomerate's extensive resources and global reach, fostering an environment where creativity and excellence thrive. Gucci is committed to cultivating a workplace that values diversity, inclusivity, and the unique contributions of each employee.

1. Supervise and guide Client Advisors on the sales floor to achieve optimal performance and customer satisfaction.
2. Collaborate with the Team Manager to provide real-time coaching and feedback to meet business and product category objectives.
3. Facilitate the development and growth of team members.
4. Ensure a consistent and branded onboarding experience for Client Advisors and conduct training in collaboration with store management.
5. Deliver exceptional client service by greeting, listening, and assisting clients to exceed their shopping needs.
6. Demonstrate comprehensive knowledge of Gucci products, history, and heritage.
7. Act as a Brand Ambassador to attract new clients through community networking.
8. Drive and exceed individual KPI goals by ensuring the highest level of customer service and sales quality.
9. Perform floor leadership duties, including opening/closing the store and organizing coverage during breaks.
10. Maintain visual display standards in accordance with Gucci guidelines.
11. Support daily store operations in the absence of management.
12. Serve as the first point of contact for resolving difficult client issues.

1. Sales management experience in retail, luxury retail, or a service-related industry preferred.
2. Bachelor’s Degree in a related field is preferred.
3. Proven ability to create positive customer experiences that build loyalty and deliver measurable results.
4. Ability to manage competing priorities in a fast-paced environment.
5. Proficiency with Microsoft Office software, including Word, Excel, PowerPoint, and Outlook.
6. Industry awareness and strong business acumen.
7. Strong verbal and written communication skills and excellent organizational skills.
8. Passion for the fashion industry.
9. Flexibility to work a retail schedule, including evenings, weekends, and holidays.

1. Leadership and team management
2. Client relationship building
3. Sales and customer service excellence
4. Product knowledge and brand representation
5. Problem-solving and conflict resolution
6. Time management and multitasking
7. Training and development
8. Communication and interpersonal skills

Previous experience in sales management within retail, luxury retail, or a service-related industry is preferred.

Bachelor’s Degree in a related field is preferred.

Gucci offers a comprehensive benefits package, including health and wellness programs, employee discounts, and opportunities for career advancement within the Kering Group.

Gucci fosters a culture of innovation, inclusivity, and excellence, encouraging employees to break new ground in the fashion industry. The workplace is characterized by a commitment to diversity and a supportive environment where each individual's unique talents are valued and amplified.