Gucci Client Advisor

Gucci, a hallmark of luxury fashion, is renowned for its innovative and progressive approach, redefining luxury for the modern era. As part of the esteemed Kering Group, Gucci stands at the forefront of the fashion industry, celebrated for its unparalleled Italian craftsmanship and meticulous attention to detail. The Kering Group is a global leader in apparel and accessories, encompassing a portfolio of prestigious luxury and lifestyle brands. Gucci is dedicated to fostering a diverse workforce, embracing diversity in all its forms to enrich the workplace and adapt to a dynamic world.

1. Deliver exceptional customer service aligned with Gucci's selling ceremony.
2. Enhance brand loyalty by embodying the role of a Gucci ambassador, communicating the brand's philosophy and culture.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage in fashion and luxury market discussions with clients, offering insights and advice.
5. Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
6. Maintain and update customer information using company CRM tools to retain and identify high-potential clients.
7. Achieve individual and store sales targets, contributing to business growth.
8. Foster collaborative communication within the team, proposing effective solutions.
9. Manage visual merchandising in accordance with Gucci's standards.
10. Ensure store maintenance and optimal product levels on the sales floor, adhering to corporate policies.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within the fashion retail industry.
2. Demonstrated ability to exceed individual and store sales targets.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer-oriented attitude.
5. High adaptability to diverse customer needs.
6. Team-player mentality.
7. Strong communication skills.
8. Ability to thrive in a fast-paced, dynamic environment.
9. Comprehensive knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Sales and cross-selling techniques
3. Product knowledge
4. CRM proficiency
5. Team collaboration
6. Communication
7. Adaptability
8. Visual merchandising

Previous experience in a similar capacity within the fashion retail sector is required.

Gucci offers a dynamic work environment with opportunities for professional growth within a prestigious global brand.

Gucci's workplace culture is characterized by its commitment to diversity and inclusion, fostering an environment where individuals can express their talents and contribute to the brand's innovative spirit. As an Equal Opportunity Employer, Gucci values the unique perspectives and backgrounds of its employees, creating a vibrant and adaptive workplace.