Gucci Client Advisor

Milan • Italy

Friday, September 19, 2025

Gucci, a distinguished name in the luxury fashion industry, is renowned for its innovative and progressive approach to fashion. As part of the prestigious Kering Group, Gucci has redefined luxury for the modern era, establishing itself as one of the most coveted fashion houses globally. The brand is synonymous with Italian craftsmanship, offering products that are eclectic, contemporary, and romantic, with unmatched quality and attention to detail.

1. Provide exemplary customer service by adhering to the Gucci selling ceremony.
2. Engage with customers to understand their needs, offering expert knowledge of Gucci's products, history, and heritage.
3. Facilitate cross-selling and up-selling across all product categories.
4. Advise clients on fashion trends and developments in the luxury market.
5. Cultivate and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to retain and identify high-potential clients.
7. Achieve individual and store sales targets, contributing to business growth.
8. Promote open communication within the team and propose effective solutions.
9. Assist in managing visual merchandising in line with Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, following corporate policies.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to exceed individual and store sales targets.
3. Passion for fashion and luxury products.
4. Excellent commercial awareness and customer service orientation.
5. Flexibility and adaptability to various customer needs.
6. Team-oriented mindset.
7. Strong communication skills.
8. Ability to thrive in a fast-paced, dynamic environment.
9. Comprehensive knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Product knowledge
3. Sales acumen
4. Communication
5. Team collaboration
6. Adaptability
7. Problem-solving
8. CRM proficiency
9. Visual merchandising

Previous experience in a similar role within the fashion retail sector is required.

Gucci offers a dynamic work environment that values diversity and inclusion, providing opportunities for personal and professional growth.

Gucci fosters a workplace culture that values diversity in all its forms, including gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. The company believes that diversity enriches the workplace and enhances its ability to adapt to a changing world. As an Equal Opportunity Employer, Gucci welcomes applications from all qualified candidates, regardless of their background.