Gucci Client Advisor

Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, offering a dynamic and innovative work environment where creativity and collaboration are highly valued. The brand is dedicated to providing exceptional service and creating a unique luxury experience for its clientele.

1. Achieve or exceed monthly and seasonal individual and store sales goals.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating in-depth product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and following up on sales or client requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience and contribute to a positive work environment.
8. Maintain store security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold the visual display of products according to Gucci standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and guidelines.
12. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
3. Proven ability to drive and exceed individual and store results and build lasting relationships with customers and colleagues.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a desire to collaborate effectively.
8. Ability to work in a fast-paced and dynamic environment.
9. Flexibility to adapt to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset.
2. Collaborative and communicative approach.
3. Creative problem-solving abilities.
4. Accountability and performance-driven.
5. Agility and adaptability.
6. Relationship-building skills.
7. Empowerment and encouragement of others.
8. Continuous learning and feedback orientation.
9. Talent development and coaching.

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees. The company fosters an environment of continuous learning and development, encouraging personal and professional growth.

Gucci's workplace culture is characterized by a commitment to inclusivity, creativity, and collaboration. The brand values breaking new ground in the fashion world and beyond, fostering a community of passionate individuals united by a shared vision.