Gucci Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative and luxurious fashion offerings. As part of Kering, a global leader in luxury, Gucci provides an inspiring and dynamic environment for employees to thrive and contribute to the brand's legacy of excellence.

1. Achieve commercial sales targets and KPIs, including Clienteling KPIs, Sales Per Transaction, Units Per Transaction, Average Unit Retail, Cross Selling, and Conversion.
2. Develop and maintain a robust clientele through active engagement and personalized service.
3. Deliver exceptional client service in alignment with Gucci Service Standards, including proactive follow-up on client inquiries and after-sales services.
4. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
5. Engage in continuous learning and training to maintain product knowledge and stay informed about best sellers and new arrivals.
6. Assist with back-of-house operations, including cashiering, stock management, and inventory control.
7. Ensure compliance with Workplace Health and Safety policies and report incidents as required.
8. Utilize company tools and applications effectively and adhere to Standard Operating Procedures.
9. Participate actively in company platforms and comply with Gucci and Kering policies.

1. Previous experience in a similar role within high-volume retail or luxury service industries.
2. Customer service-oriented with a focus on sales and exceeding KPIs.
3. Ability to thrive in a dynamic, high-volume environment.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.

1. Proficiency in technology and willingness to learn new technologies.
2. Competency in Microsoft Outlook, Excel, Word, and PowerPoint.
3. Exceptional written and verbal communication skills.

Previous experience in a similar role within the luxury retail or service industry is preferred.

Employees enjoy a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Gucci fosters a collaborative and innovative workplace culture, encouraging employees to contribute to the brand's legacy of excellence. The environment is dynamic and supportive, promoting both individual and team success.