Gucci Client Advisor

Madrid • Spain

Thursday, December 12, 2024

Gucci, established in Florence in 1921, stands as a beacon of luxury, renowned for its Italian craftsmanship and innovative spirit. As part of the esteemed Kering Group, Gucci is at the forefront of the luxury fashion industry, managing a portfolio of illustrious brands across fashion, leather goods, jewelry, and eyewear. Gucci continues to redefine luxury, celebrating creativity and excellence.

1. Provide exceptional customer service by adhering to the Gucci selling ceremony.
2. Demonstrate comprehensive knowledge of Gucci products, history, and heritage to assist customers effectively.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients to discuss fashion trends and developments in the luxury market.
5. Build and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to retain existing customers and identify potential new ones.
7. Achieve individual and store sales goals while contributing to business development.
8. Foster open communication and collaboration with team members, offering constructive solutions.
9. Manage visual product displays in accordance with Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor, following corporate policies.
11. Oversee product replenishment and conduct physical inventory checks.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to exceed individual and store sales targets.
3. Passion for fashion and luxury products.
4. Excellent commercial awareness and customer service attitude.
5. Flexibility and adaptability to diverse customer needs.
6. Team-player mentality.

1. Strong communication skills.
2. Ability to work in a dynamic and fast-paced environment.
3. In-depth knowledge of luxury products.
4. Fluency in Spanish and English.

Previous experience in a comparable role within the fashion retail sector is required.

Gucci offers a diverse and inclusive workplace, welcoming applicants from all backgrounds. Employees are encouraged to express their talents individually and collectively, fostering an adaptable and enriching work environment.

Gucci is committed to fostering a diverse workforce, valuing diversity in all its forms, including gender, age, disability, nationality, culture, religious beliefs, and sexual orientation. This commitment enriches the workplace and enhances the company's ability to adapt to a changing world.