Gucci Client Advisor

Los Angeles • USA

Thursday, February 20, 2025

Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity and creativity, providing employees with opportunities to innovate and excel in a dynamic environment. The brand is synonymous with Italian craftsmanship and is dedicated to delivering exceptional quality and service to its clientele.

1. Achieve or exceed monthly and seasonal individual and store sales goals.
2. Provide exceptional customer service by exceeding client expectations and demonstrating extensive knowledge of Gucci products and heritage.
3. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
4. Capture meaningful customer data using company CRM tools to build relationships and personalize future client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing appropriate follow-up.
6. Discuss and advise clients on fashion trends and developments in the luxury market.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Uphold Gucci visual standards in product displays.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive and exceed individual and store results.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a collaborative mindset.
8. Ability to work in a fast-paced environment.
9. High flexibility and adaptability to different customers.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. CRM proficiency
5. Organizational skills
6. Communication skills
7. Team collaboration
8. Adaptability
9. Attention to detail

A minimum of 3 years in luxury fashion sales or a similar customer service setting is required.

Bachelor’s Degree preferred.

Base salary range is $16.50 USD to $17.00 USD per hour, with eligibility for an incentive program based on performance.

Benefits include medical, dental, vision, paid time off, and a 401K plan.

Gucci fosters a culture of creativity, inclusivity, and innovation, encouraging employees to break new ground in the fashion world. The workplace is dynamic and fast-paced, promoting collaboration and personal growth.