Gucci Client Advisor

Gucci, a distinguished brand within the Kering Group, is renowned for its innovative and luxurious fashion offerings. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace, encouraging creativity and excellence in all its endeavors. The brand is dedicated to nurturing talent and providing opportunities for growth within the luxury fashion industry.

1. Engage proactively with clients to establish strong relationships and deliver exceptional service both in-store and remotely.
2. Provide a personalized, client-centric experience to drive repeat business and enhance brand loyalty.
3. Utilize in-store technology to ensure a seamless and relevant client experience.
4. Collect and analyze client information to tailor services to individual preferences.
5. Drive sales results by monitoring KPIs and maximizing selling opportunities.
6. Promote virtual appointments and distance sales to create new selling opportunities.
7. Maintain a 'One-Gucci-Client' perspective for all transactions, ensuring a positive client experience.
8. Utilize expert product knowledge and storytelling to assist clients in making informed purchasing decisions.
9. Participate actively in store operations, including stock maintenance and inventory.
10. Adhere to policies and procedures with a focus on loss prevention and operational excellence.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.

1. Excellent commercial awareness and client attitude.
2. Strong communication skills.
3. Ability to adapt to different clients and complex situations.
4. Capability to work in a fast-paced and dynamic environment.

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

A reasonable estimate of the current base salary range is $16.50 USD per hour.

Eligible employees may participate in a comprehensive benefits program, including medical, dental, vision, paid time off (PTO), and a 401K plan. Additionally, employees may be eligible for an incentive program based on individual and organizational performance.

Gucci fosters a culture of inclusivity, respect, responsibility, and trustworthiness. The brand values diversity in thought and background, promoting a collaborative and innovative environment where personal and professional growth is encouraged.