Gucci Client Advisor

Livermore USA

Monday, February 10, 2025

Gucci, a renowned name in luxury fashion, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity and innovation, ensuring that each team member is empowered to contribute to the brand's legacy of excellence and creativity.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued from the first point of contact.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless and relevant client experience.
6. Collect and analyze meaningful client information to tailor services to their preferences.
7. Provide insights on local lifestyle trends to enhance the client's experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through hospitality, selling skills, and luxury gestures.
10. Utilize effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a "One-Gucci-Client" perspective for all transactions.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication with team members and propose effective solutions.
15. Engage clients using storytelling, product knowledge, and styling advice.
16. Attend trainings to enhance product knowledge and stay updated on fashion trends.
17. Participate in store operations such as stock maintenance and inventory.
18. Adhere to policies and procedures, focusing on loss prevention and operational excellence.
19. Process POS transactions accurately and ensure client information is captured correctly.
20. Uphold visual display standards following Gucci guidelines.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.

1. Strong communication skills.
2. Ability to adapt to different clients and complex situations.
3. Capability to work in a fast-paced and dynamic environment.

A minimum of two years in luxury fashion sales or a similar customer service role, demonstrating a successful track record.

A reasonable estimate of the current base salary range is $16.00/hour USD.

Gucci offers a comprehensive benefits package that includes health insurance, retirement plans, and employee discounts, fostering a supportive and rewarding work environment.

Gucci prides itself on a culture of inclusivity, respect, and responsibility. The brand values diversity in thought, background, and skills, believing it enhances creativity and collaboration. Gucci is committed to personal and professional growth, honesty, transparency, and integrity, ensuring a supportive and innovative workplace.