Gucci Client Advisor

Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of creativity and innovation, encouraging employees to express their individuality while working collaboratively. The brand values diversity and inclusivity, ensuring a supportive environment where every team member can thrive.

1. Achieve or surpass monthly and seasonal individual and store sales targets, contributing to business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products, history, and heritage.
3. Drive and exceed individual KPI goals by maintaining the highest level of customer service and sales quality.
4. Capture and utilize meaningful customer data using CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing follow-up on sales and requests.
6. Discuss and advise clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience, fostering a positive working environment.
8. Ensure store security standards are upheld to protect customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room and understock.
11. Adhere to Gucci's image standards and guidelines.
12. Comply with all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven ability to achieve and exceed individual and store results and build lasting relationships with customers and colleagues.

1. Excellent oral and written communication skills.
2. Strong organizational and follow-up skills.
3. Attention to detail and accuracy.
4. Team-focused with a collaborative spirit.
5. Ability to work in a fast-paced, dynamic environment.
6. High flexibility and adaptability to different customer needs.
7. Ability to work a flexible schedule, including evenings, weekends, and holidays.

3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development within the Kering Group.

Gucci fosters a dynamic and inclusive workplace culture where creativity and innovation are encouraged. The brand promotes a client-centric approach and values collaboration, ensuring that every employee feels empowered to contribute to the brand's success. Gucci is committed to diversity and inclusivity, providing a supportive environment for all team members.