Gucci Client Advisor

Kolkata • India

Friday, November 7, 2025

Gucci, a prestigious name in the luxury fashion industry, was established in Florence, Italy, in 1921. It stands as a beacon of creativity, Italian craftsmanship, and innovation under the leadership of President and CEO Francesca Bellettini and the artistic direction of Demna. As part of the global luxury conglomerate Kering, Gucci is among the elite brands that include fashion, leather goods, jewelry, and eyewear. Kering is renowned for managing a portfolio of distinguished luxury brands, fostering an environment of excellence and innovation.

1. Act as a Gucci brand ambassador, achieving sales objectives by deepening customer connections through exceptional service.
2. Provide each customer with an elevated and unique experience, embodying the Gucci philosophy and culture.
3. Serve customers according to the Gucci selling ceremony, ensuring their needs and expectations are met.
4. Demonstrate excellent product knowledge and an understanding of Gucci's history and heritage.
5. Guarantee cross and up-selling across all product categories.
6. Engage in discussions with clients about fashion trends and luxury market developments.
7. Build and strengthen relationships with a diverse clientele, ensuring customer comfort and satisfaction.
8. Monitor and update customer information using company CRM tools to retain existing customers and identify new potential ones.
9. Achieve individual and store goals, contributing to business enhancement and development.
10. Foster open communication with team members, collaborating and proposing effective solutions.
11. Manage the visual display of products in line with Gucci visual standards.
12. Ensure store maintenance and appropriate product levels on the sales floor, adhering to corporate policies.
13. Oversee product replenishment and physical inventory of merchandise.
14. Adhere to company grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store results.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer-focused attitude.
5. High flexibility and adaptability to different customer needs.
6. Team-player mentality with strong communication skills.
7. Ability to work in a fast-paced and dynamic environment.
8. Comprehensive knowledge of luxury products.

1. Strong communication and interpersonal skills.
2. Exceptional customer service abilities.
3. Sales and cross-selling expertise.
4. Proficiency in CRM tools and customer data management.
5. Visual merchandising skills.
6. Problem-solving and collaborative skills.

Proven experience in a similar role within fashion retail companies is required.

Gucci offers a dynamic and inclusive work environment, encouraging diversity in all its forms. Employees have opportunities to express their talents individually and collectively, fostering adaptability in a changing world.

Gucci is committed to building a diverse workforce, believing that diversity enriches the workplace. The company values gender, age, disability, nationality, culture, religious beliefs, and sexual orientation, creating a welcoming environment for all.