Gucci Client Advisor

King of Prussia • USA

Wednesday, December 11, 2024

Gucci, a revered name in luxury fashion, operates under the umbrella of Kering, a global leader in apparel and accessories. Known for its innovative designs and unparalleled craftsmanship, Gucci offers a dynamic work environment where creativity and excellence are at the forefront. As an employer, Gucci is committed to fostering a culture of inclusivity and accessibility, ensuring that each employee is empowered to contribute to the brand's legacy of luxury and innovation.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating extensive product knowledge.
3. Drive individual KPI goals through superior customer service and sales quality.
4. Capture and utilize customer data for relationship building and client development.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Advise clients on fashion trends and luxury market developments.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of clients, colleagues, and merchandise.
9. Maintain visual display standards and organized stock rooms.
10. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven track record of achieving sales results and building client relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Ability to work collaboratively in a team environment.
8. Flexibility to adapt to different customer needs.
9. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset with a focus on delivering exceptional service.
2. Ability to work in a fast-paced, dynamic environment.
3. Strong communication and interpersonal skills.
4. Organizational skills and attention to detail.
5. Ability to adapt communication style to different audiences.
6. Proficiency in CRM tools for client relationship management.

A minimum of 3 years of experience in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Base salary range is $21.00 USD to $23.00 USD per hour, subject to geographic differentials.

Gucci offers a comprehensive benefits package including health insurance, retirement plans, and employee discounts.

Gucci fosters a culture of innovation, inclusivity, and collaboration. Employees are encouraged to be creative and take ownership of their roles, contributing to a vibrant and dynamic workplace. The brand values diversity and is committed to providing a supportive environment where everyone can thrive.