Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic and inclusive work environment where creativity and passion are highly valued.

1. Provide exceptional customer service in accordance with Gucci's sales process.
2. Deliver a unique service experience by greeting, listening, and assisting clients beyond their expectations, showcasing excellent product knowledge.
3. Ensure cross-selling and upselling across all product categories.
4. Engage in discussions about fashion trends and the luxury market, demonstrating a passion for fashion and luxury goods.
5. Build and maintain relationships with clients, ensuring comfort and trust regardless of nationality or personality.
6. Keep client information updated and complete to maintain existing clients and develop potential new clients.
7. Achieve personal and store sales targets, enhancing and developing store operations.
8. Communicate openly and constructively with the team, maintaining a collaborative and solution-oriented mindset.
9. Ensure merchandise is displayed neatly and in accordance with Gucci's visual merchandising principles.
10. Maintain store cleanliness, product display, and brand image.
11. Manage inventory accurately and safely, ensuring product integrity and security.
12. Adhere to Gucci's dress code and grooming standards.

1. Proven experience in luxury retail or customer service.
2. Strong understanding of fashion trends and the luxury market.
3. Ability to build and maintain client relationships.

1. Excellent communication and interpersonal skills.
2. Strong sales and negotiation skills.
3. Proficiency in maintaining client records and data management.
4. Ability to work collaboratively in a team environment.
5. Attention to detail in visual merchandising and store maintenance.

Previous experience in luxury retail or a similar customer service role is required.

Employees enjoy a comprehensive benefits package, including health insurance, employee discounts, and opportunities for career advancement within the Kering Group.

Gucci fosters a culture of innovation and creativity, encouraging employees to express their individuality while working collaboratively towards shared goals. The brand values diversity and inclusivity, creating a welcoming environment for all.