Gucci Client Advisor

Gucci is a leading Italian luxury house known for its craftsmanship, leather goods, ready-to-wear and accessories. As part of the Kering group, the brand operates a global retail network and seeks employees who combine refined product knowledge, high standards of client service and a passion for fashion innovation.

1. Deliver a personalized, best-in-class client experience in-store and remotely, building long-term relationships and driving client loyalty.
2. Proactively recruit new clients and develop existing client relationships through tailored outreach, storytelling and clienteling techniques.
3. Achieve individual and store sales targets by identifying opportunities, using cross-sell and upsell strategies, and promoting virtual appointments and distance sales.
4. Use product expertise to provide honest styling advice, match merchandise to client needs and create elevated shopping rituals.
5. Capture and maintain accurate client data and transaction records via POS and in-store systems to personalize future interactions.
6. Support daily store operations including stock maintenance, inventories, visual merchandising and adherence to loss-prevention policies.
7. Maintain presentation and grooming standards consistent with brand guidelines and contribute to a collaborative team environment.

1. Minimum 2+ years of luxury fashion or high-end retail sales experience with a demonstrable record of exceeding targets.
2. Proven ability to cultivate and retain client relationships and to drive repeat business.
3. High degree of professionalism, integrity and ethical conduct; ability to inspire trust among clients and colleagues.
4. Flexibility to work a retail schedule including evenings, weekends and holidays.
5. Strong communication skills and the capacity to adapt approach to diverse client profiles and complex situations.
6. Legal authorization to work in the United States.

1. POS systems
2. in-store technology
3. virtual appointment platforms / distance sales
4. clienteling
5. visual merchandising
6. cross-selling and upselling
7. product storytelling and styling

At least 2 years of experience in luxury fashion or high-end retail sales with a proven track record of meeting or exceeding individual and store KPIs; experience with remote selling and virtual appointments is advantageous.

High school diploma or equivalent; additional retail or fashion-related coursework preferred.

The workplace emphasizes craftsmanship, creativity and a client-centric approach typical of heritage luxury houses. Employees are expected to uphold high standards of presentation and service within a collaborative, globally minded retail environment under the Kering umbrella.