Gucci Client Advisor

Gucci, a prestigious brand under the Kering Group, is renowned for its innovative approach to fashion and luxury. As an employer, Gucci offers a dynamic and inclusive work environment where creativity and passion are highly valued. The brand is committed to fostering a culture of excellence and providing opportunities for professional growth within the luxury fashion industry.

1. Achieve or exceed individual and store sales goals on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage customer data using company CRM tools to build relationships and personalize client development opportunities.
5. Maintain an organized client book and ensure regular client follow-up.
6. Provide fashion trend advice and insights into the luxury market to clients.
7. Collaborate with colleagues to ensure a consistent and exceptional client experience.
8. Uphold security standards to ensure the safety of clients, colleagues, and merchandise.
9. Maintain visual display standards in accordance with Gucci guidelines.
10. Organize and maintain stock room and understock areas.
11. Adhere to Gucci image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of experience in luxury fashion sales or a similar customer service role.
3. Proven track record of exceeding sales targets and building lasting client relationships.
4. Excellent oral and written communication skills.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to thrive in a fast-paced and dynamic environment.
9. Flexibility to work evenings, weekends, and holidays as needed.

1. Client-centric mindset.
2. Strong communication and interpersonal skills.
3. Organizational and multitasking abilities.
4. Attention to detail.
5. Ability to adapt to diverse customer needs.
6. Team collaboration.

A minimum of 3 years in luxury fashion sales or a related customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and a supportive work environment.

Gucci fosters a culture of inclusivity, creativity, and innovation. The workplace is characterized by a collaborative spirit, where employees are encouraged to express their individuality and contribute to the brand's legacy of excellence. The company values diversity and is committed to providing a supportive environment for all employees.