Gucci Client Advisor

Gucci, a distinguished brand under the Kering conglomerate, is renowned for its innovative and luxurious fashion offerings. As an employer, Gucci is committed to fostering a dynamic and inclusive workplace that encourages creativity and excellence. The brand is dedicated to delivering exceptional service and maintaining its esteemed reputation in the luxury fashion industry.

1. Consistently achieve or exceed individual and store sales goals to drive business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and utilize meaningful customer data using CRM tools to build and personalize client relationships.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for the industry.
7. Collaborate effectively with colleagues to ensure a consistent and exceptional customer experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or similar customer service experience.
3. Proven ability to exceed sales targets and build lasting relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-focused with a collaborative spirit.
8. Ability to thrive in a fast-paced environment.
9. Flexibility to adapt to different customer needs.
10. Ability to work a flexible schedule, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales acumen
3. Product knowledge
4. CRM proficiency
5. Communication
6. Organization
7. Team collaboration
8. Adaptability
9. Attention to detail

A minimum of 3 years in luxury fashion sales or a similar customer service role is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, encouraging a collaborative and innovative work environment. The brand values creativity, diversity, and the empowerment of its employees, promoting a community united by a passion for breaking new ground in the fashion industry.