Gucci Client Advisor

Geneva • Switzerland

Wednesday, April 9, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Renowned for its Italian craftsmanship and innovative designs, Gucci offers a dynamic and inclusive workplace where creativity and passion are highly valued. Employees are encouraged to embody the brand's heritage while contributing to its modern evolution.

1. Achieve or exceed monthly and seasonal individual and store sales goals, enhancing and developing the business.
2. Provide exceptional customer service by exceeding expectations and demonstrating excellent product knowledge and understanding of Gucci's history and heritage.
3. Drive and exceed individual KPI goals by ensuring the highest level of customer service and quality of sales.
4. Capture meaningful customer data using company tools (CRM) to build relationships and personalize future client development opportunities.
5. Maintain an organized client book, regularly contacting clients and providing appropriate follow-up on all sales or client requests.
6. Discuss with clients and provide advice on general trends in the fashion world and developments in the luxury market.
7. Collaborate with colleagues to ensure a consistent exceptional experience and contribute to a positive working environment.
8. Maintain security standards within the store to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to upholding the visual display of products in accordance with Gucci visual standards.
10. Participate in the daily operations of the store, maintaining an organized understock and stock room.
11. Adhere to Gucci image standards and guidelines.
12. Follow all company policies and procedures.

1. 3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.
2. Proven ability to drive and exceed individual and store results.
3. Proven ability to build lasting relationships with customers and colleagues.

1. Excellent communication skills, both oral and written.
2. Strong organizational and follow-up skills.
3. Accuracy and attention to detail.
4. Team-focused with a desire to collaborate effectively.
5. Ability to work in a fast-moving and dynamic environment.
6. High flexibility and adaptability to different customers.
7. Ability to work a flexible schedule, including evenings, weekends, and holidays.

3+ years of luxury fashion sales experience, preferably in a similar role or customer service setting.

Gucci offers a comprehensive benefits package including health insurance, employee discounts, and opportunities for professional development within the Kering Group.

Gucci fosters a culture of creativity, innovation, and inclusivity. As part of the Kering Group, the brand is committed to sustainability and empowering its employees to contribute to its legacy while embracing modernity.