Gucci Client Advisor

Gucci, a renowned name in the luxury fashion industry, is celebrated for its innovative and progressive approach to style. Under the creative direction of Alessandro Michele, Gucci has redefined modern luxury, establishing itself as a leading fashion house known for its eclectic and romantic designs. As part of the Kering Group, Gucci benefits from being associated with a global leader in apparel and accessories, which boasts a portfolio of prestigious luxury and lifestyle brands.

1. Achieve or surpass individual and store sales targets on a monthly and seasonal basis.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive knowledge of Gucci products and heritage.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage customer data using CRM tools to foster client relationships and personalize future interactions.
5. Maintain an organized client book, regularly contacting clients and following up on sales or requests.
6. Advise clients on fashion trends and developments in the luxury market, showcasing passion for fashion and luxury products.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience, contributing to a positive work environment.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Maintain visual display standards in accordance with Gucci guidelines.
10. Support daily store operations by keeping understock and stock rooms organized.
11. Adhere to Gucci's image standards and company policies.

1. 1-2 years of luxury fashion sales experience or similar customer service role.
2. Proven ability to exceed individual and store sales results.
3. Demonstrated capability to build enduring relationships with customers and colleagues.
4. Strong communication skills, both oral and written, with multitasking ability.
5. Excellent organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative mindset.
8. Adaptability in a fast-paced environment.
9. Flexibility to work evenings, weekends, and holidays as needed.

1. Customer service excellence
2. Sales acumen
3. Relationship building
4. Communication proficiency
5. Organizational skills
6. Attention to detail
7. Team collaboration
8. Adaptability
9. Flexibility in scheduling

1-2 years of experience in luxury fashion sales or a customer service setting is required.

Gucci offers a comprehensive benefits package, including opportunities for professional growth within the Kering Group.

Gucci fosters a dynamic and inclusive workplace culture that values creativity, collaboration, and a commitment to excellence. As part of the Kering Group, employees are encouraged to innovate and contribute to the brand's legacy of luxury and craftsmanship.