Gucci

Client Advisor

Gucci is a renowned luxury fashion brand known for its exceptional craftsmanship and innovative designs. As part of the Kering Group, Gucci is committed to creating a culture of inclusivity and accessibility, fostering a community of passionate individuals dedicated to breaking new ground in the fashion world.

1. Consistently achieve or exceed monthly and seasonal individual and store sales goals.
2. Provide exceptional customer service by exceeding client expectations and demonstrating excellent product knowledge.
3. Drive and exceed individual KPI goals by ensuring high-quality sales.
4. Capture meaningful customer data using CRM tools to build relationships and personalize future client interactions.
5. Maintain an organized client book and provide follow-up on sales or client requests.
6. Discuss fashion trends and developments in the luxury market with clients.
7. Work collaboratively with colleagues to ensure a consistent and exceptional client experience.
8. Maintain security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to upholding the visual display of products according to Gucci standards.
10. Maintain a neat and organized stock room.
11. Adhere to Gucci image standards and guidelines.
12. Follow all company policies and procedures.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive and exceed individual and store results.
4. Excellent communication skills, both oral and written.
5. Strong organization and follow-up skills.
6. Accuracy and attention to detail.
7. Team-focused with a desire to collaborate effectively.
8. Ability to work in a fast-paced and dynamic environment.
9. High flexibility and ability to adapt to different customers.
10. Ability to work a flexible schedule including evenings, weekends, and holidays.

1. Excellent communication skills
2. Strong organizational skills
3. Attention to detail
4. Ability to multitask
5. Team collaboration
6. Adaptability
7. Customer service excellence

3+ years of luxury fashion sales experience or in a similar customer service role.

Bachelor’s Degree preferred.

Gucci is committed to providing a culture of inclusivity and accessibility in all aspects of the employee life cycle.

Gucci fosters a community of people united by a passion for breaking new ground in the fashion world. The workplace is inclusive, dynamic, and focused on collaboration and innovation.