Gucci Client Advisor

Fort Worth • USA

Monday, December 9, 2024

Gucci, a distinguished name in luxury fashion, is part of the esteemed Kering Group, which is renowned for its collection of iconic brands. As an employer, Gucci is committed to fostering an environment that encourages creativity, innovation, and a passion for excellence. The brand values diversity and inclusivity, providing a workplace where individuals can thrive and contribute to the brand's legacy of luxury and style.

1. Achieve or surpass monthly and seasonal individual and store sales targets to enhance business growth.
2. Deliver exceptional customer service by exceeding client expectations and demonstrating comprehensive product knowledge.
3. Drive individual KPI goals by ensuring superior customer service and sales quality.
4. Capture and manage meaningful customer data using CRM tools to build and personalize client relationships.
5. Maintain an organized client book and provide regular follow-up on sales and client requests.
6. Discuss fashion trends and luxury market developments with clients, showcasing passion for fashion.
7. Collaborate with colleagues to ensure a consistent and exceptional customer experience.
8. Uphold security standards to ensure the safety of customers, colleagues, and merchandise.
9. Contribute to the visual display of products in line with Gucci's visual standards.
10. Maintain a neat and organized stockroom.
11. Adhere to Gucci's image standards and company policies.

1. Bachelor’s Degree preferred.
2. 3+ years of luxury fashion sales experience or in a similar customer service role.
3. Proven ability to drive sales and build lasting customer relationships.
4. Excellent communication skills, both oral and written.
5. Strong organizational and follow-up skills.
6. Attention to detail and accuracy.
7. Team-oriented with a collaborative approach.
8. Ability to work in a fast-paced, dynamic environment.
9. Flexibility to adapt to different customer needs.
10. Willingness to work a flexible schedule, including evenings, weekends, and holidays.

1. Client-centric mindset
2. Collaborative working approach
3. Creative problem-solving
4. Accountability and performance-driven
5. Agility and adaptability
6. Relationship building
7. Empowerment and coaching
8. Continuous learning and feedback-seeking

A minimum of 3 years in luxury fashion sales or a similar customer service environment is required.

Bachelor’s Degree preferred.

Gucci offers a comprehensive benefits package that includes health and wellness programs, employee discounts, and opportunities for professional development.

Gucci fosters a culture of inclusivity and accessibility, encouraging a diverse community of passionate individuals united by a shared vision of innovation and excellence in the fashion industry. The workplace is dynamic, fast-paced, and supportive, promoting creativity and collaboration.