Gucci Client Advisor

East Hampton • USA

Wednesday, April 23, 2025

Gucci, a renowned name in the luxury fashion industry, operates under the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a dynamic and inclusive environment where creativity and innovation thrive. The brand is known for its dedication to excellence and its ability to set trends in the fashion world.

1. Engage proactively with clients to establish strong relationships and provide best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop the client base by recruiting new clients and nurturing existing ones.
5. Leverage in-store technology to enhance the client experience.
6. Collect meaningful client information to customize services.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive sales results through effective monitoring of KPIs and maximizing selling opportunities.
9. Use exceptional selling techniques to enhance client experience and drive sales.
10. Promote virtual appointments and distance sales to create selling opportunities.
11. Maintain a 'One-Gucci-Client' perspective for all transactions.
12. Guide and inspire clients to make informed purchasing decisions.
13. Foster open communication and collaboration with team members.
14. Utilize knowledge of Gucci products to engage clients through storytelling and styling advice.
15. Attend trainings to gain product knowledge and stay updated on fashion trends.
16. Participate in store operations such as stock maintenance and inventories.
17. Adhere to policies and procedures focusing on loss prevention and operational excellence.
18. Process all POS transactions accurately and ensure client information capture.
19. Contribute to upholding the visual display of products following Gucci standards.
20. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
21. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work a retail schedule, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and adaptability to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-moving and dynamic environment.

1. Client relationship management
2. Sales and upselling techniques
3. Product knowledge
4. Communication and interpersonal skills
5. Adaptability and flexibility
6. Team collaboration
7. Problem-solving and decision-making

A minimum of two years in luxury fashion sales or a similar customer service role, with a proven track record of exceeding sales targets and building client relationships.

A reasonable estimate of the current base salary range is $24/hour to $25/hour.

Gucci offers a comprehensive benefits package, including opportunities for professional growth and development within the Kering Group.

Gucci prides itself on a culture of inclusivity, respect, and responsibility, fostering an environment where honesty, transparency, and integrity are paramount. The brand encourages creativity and innovation, empowering employees to express their uniqueness and contribute to the brand's legacy.