Gucci Client Advisor

Gucci, a renowned name in luxury fashion, is part of the Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of innovation, creativity, and inclusivity, offering a dynamic environment where employees can thrive and contribute to the brand's legacy of excellence.

1. Engage proactively with clients to establish strong relationships, ensuring they feel valued from the first point of contact.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport by understanding client needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to enhance the client experience.
6. Collect and utilize meaningful client information to tailor services.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Offer exceptional client experiences through hospitality and luxury gestures.
10. Employ effective selling techniques to drive sales and maintain a client-centric approach.
11. Promote virtual appointments and distance sales to create new selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions.
13. Guide clients in making informed purchasing decisions.
14. Foster open communication and collaboration with team members.
15. Engage clients with storytelling and expert product knowledge to assist in purchasing decisions.
16. Stay informed on fashion trends and competitors to provide the best solutions for clients.
17. Participate actively in store operations and adhere to policies and procedures.
18. Ensure accurate processing of transactions and client information capture.
19. Contribute to maintaining visual display standards.
20. Follow company grooming guidelines and ensure optimal product levels on the sales floor.
21. Manage general store administration and functionality.

1. 2+ years of luxury fashion sales experience with an excellent track record.
2. Proven ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.

1. Excellent commercial awareness and client attitude.
2. High flexibility and adaptability to different clients and situations.
3. Strong communication skills.
4. Ability to work in a fast-paced and dynamic environment.

A minimum of 2 years in luxury fashion sales or a similar customer service role is required.

Gucci offers a culture of inclusivity and accessibility, providing reasonable accommodations for candidates and employees as needed.

Gucci fosters a community of individuals united by a passion for innovation and breaking new ground in the fashion industry. The workplace culture is inclusive, dynamic, and supportive, encouraging creativity and collaboration.