Gucci Client Advisor

Gucci is an Italian luxury fashion house known for its craftsmanship, strong design identity and global retail network. The brand operates within the Kering group and combines heritage-driven creativity with a commercial, client-focused retail model. As an employer, Gucci emphasizes high standards of product knowledge, brand representation and experiential customer service across its boutiques.

1. Deliver the full Gucci selling ceremony from welcome to close, achieving store and personal sales targets through exceptional service.
2. Provide authoritative product knowledge — including Gucci heritage and collections — to create memorable, consultative client experiences.
3. Execute clienteling activities to identify needs and develop long-term relationships, leveraging cross-selling and upselling to grow revenue.
4. Maintain and update customer records in the company CRM to support retention and prospecting activities.
5. Implement Gucci visual merchandising guidelines to ensure presentation standards across floor and stock.
6. Support inventory control and stock replenishment in accordance with company policies and procedures.
7. Adhere to Gucci grooming standards, store policies and operational procedures at all times.

1. Customer-centric mindset with flexibility to engage diverse clientele.
2. Excellent verbal communication and interpersonal skills.
3. High ethical standards, reliability and sense of responsibility.
4. Strong team-player attitude and ability to collaborate with store management.
5. Ability to perform in a fast-paced, dynamic retail environment.
6. Previous experience in luxury, fashion, retail or service sectors preferred.
7. Foreign language ability is an advantage.

1. Clienteling
2. CRM
3. Visual merchandising
4. Product knowledge — Gucci heritage and collections
5. Selling ceremony (Gucci selling ceremony)
6. Cross-selling
7. Upselling
8. Customer relationship management

Previous retail or luxury sales experience is preferred; demonstrable background in client-facing roles within fashion, luxury goods or high-end service environments is advantageous.

The workplace balances reverence for Gucci’s heritage with an energetic, client-focused retail culture. Teams operate collaboratively under high standards of presentation and service, delivering curated experiences to a discerning international clientele.