Gucci Client Advisor

Mexico City • Mexico

Monday, January 6, 2025

Gucci, a prestigious name in the luxury fashion industry, is part of the Kering Group, a global leader in apparel and accessories. Known for its innovative designs and exceptional craftsmanship, Gucci offers a dynamic workplace where creativity and passion are highly valued. As an employer, Gucci is committed to fostering talent and promoting diversity, ensuring a stimulating environment for professional growth.

1. Deliver outstanding customer service by welcoming, listening to, and assisting clients, showcasing in-depth product knowledge and the heritage of Gucci's selling ceremony.
2. Advise clients on fashion trends and developments in the luxury market, demonstrating a passion for fashion and luxury goods.
3. Cultivate and strengthen relationships with clients, accommodating diverse nationalities and personalities, ensuring a comfortable shopping experience.
4. Maintain and update customer information using company CRM tools to retain existing clients and identify potential high-value customers.
5. Promote cross-selling and up-selling across all product categories.
6. Achieve individual and store sales targets, contributing to business growth.
7. Encourage open communication with team members, collaborating effectively and proposing solutions.
8. Assist in managing product visual displays in line with Gucci's visual standards.
9. Ensure product replenishment and conduct physical inventory checks.

1. Proven track record of achieving sales targets.
2. Strong business acumen and strategic vision in the fashion industry.
3. Experience in face-to-face customer service.
4. Excellent communication and interpersonal skills.
5. Ability to thrive in a fast-paced, high-pressure environment.
6. Team player with a collaborative spirit.
7. Experience in fashion, retail, or related fields.
8. Fluent in Spanish and English.
9. Willingness to work retail hours, including evenings, weekends, and holidays.

1. Customer service excellence
2. Sales and negotiation
3. Fashion trend awareness
4. CRM proficiency
5. Interpersonal communication
6. Team collaboration
7. Visual merchandising

Previous experience in a customer-facing role within the fashion or luxury retail sector is required.

Gucci offers a vibrant team environment with opportunities for learning and career advancement. The company is dedicated to talent development and internal mobility, fostering leadership skills in a fulfilling workplace.

Gucci prides itself on a diverse and inclusive workplace culture that values creativity and innovation. As part of the Kering Group, Gucci supports a culture of talent development and internal mobility, encouraging employees to reach their full potential in a supportive and dynamic environment.