Gucci Client Advisor

Cabazon • USA

Wednesday, January 15, 2025

Gucci, a renowned name in the luxury fashion industry, is part of the illustrious Kering Group, a global leader in apparel and accessories. As an employer, Gucci is committed to fostering a culture of inclusivity, creativity, and excellence, offering a dynamic and inspiring environment for its employees to thrive and innovate.

1. Engage proactively with clients, establishing strong relationships and offering best-in-class service both in-store and remotely.
2. Deliver personalized, client-centric experiences to drive repeat business and enhance brand loyalty.
3. Build rapport with clients by understanding their needs and aspirations, exceeding their expectations.
4. Develop and expand the client base by recruiting new clients and nurturing existing ones.
5. Utilize in-store technology to ensure a seamless and relevant client experience.
6. Collect meaningful client information to customize services and enhance client satisfaction.
7. Provide insights on local lifestyle trends to add value to the client experience.
8. Drive individual and collective sales results by monitoring KPIs and maximizing selling opportunities.
9. Provide exceptional client experiences through luxury gestures and product rituals.
10. Use effective selling techniques to drive sales and maintain a client-centric attitude.
11. Promote virtual appointments and distance sales to create additional selling opportunities.
12. Maintain a 'One-Gucci-Client' perspective for all transactions to ensure a positive client experience.
13. Guide clients in making informed purchasing decisions through expert product knowledge and styling advice.
14. Participate actively in store operations, including stock maintenance and inventory management.
15. Adhere to all policies and procedures, focusing on loss prevention and operational excellence.
16. Contribute to upholding Gucci's visual standards and ensure optimal product levels on the sales floor.

1. 2+ years of luxury fashion sales experience with a proven track record.
2. Ability to drive and exceed individual and store results.
3. High degree of ethics, professionalism, and integrity.
4. Flexibility to work retail schedules, including evenings, weekends, and holidays.
5. Deep knowledge and passion for fashion and luxury.
6. Excellent commercial awareness and client attitude.
7. High flexibility and ability to adapt to different clients and situations.
8. Strong communication skills.
9. Ability to work in a fast-moving and dynamic environment.

1. Proficiency in client relationship management.
2. Exceptional communication and interpersonal skills.
3. Strong sales and negotiation skills.
4. Ability to use in-store technology effectively.
5. Knowledge of fashion trends and styling.
6. Operational excellence and attention to detail.

2+ years of experience in luxury fashion sales or a similar customer service role.

A reasonable estimate of the current base salary range is $16.50 USD per hour. Eligible employees may also participate in an employee benefits program and an incentive program.

Benefits include medical, dental, vision, paid time off (PTO), and 401K.

Gucci fosters a culture of inclusivity and accessibility, valuing diversity in thought, background, and skills. The company emphasizes respect, responsibility, and trustworthiness, creating an environment where personal and professional growth is encouraged.