Gucci Client Advisor

Broadbeach • Australia

Friday, May 23, 2025

Gucci, a renowned name in the luxury fashion industry, operates under the prestigious Kering Group, known for its commitment to excellence and innovation. As an employer, Gucci offers a dynamic and inclusive environment that fosters creativity and growth, making it a desirable workplace for those passionate about luxury fashion and retail.

1. Achieve commercial sales targets and KPIs, including Clientelling KPIs, Sales Per Transaction (SPT), Units Per Transaction (UPT), Average Unit Retail (AUR), Cross Selling, and Conversion.
2. Develop, maintain, and expand a clientele base through active engagement.
3. Deliver exceptional client service in alignment with Gucci Service Standards.
4. Follow up on client inquiries and requests, including after-sales services.
5. Provide personalized service that conveys brand passion and anticipates client needs.
6. Collaborate with the Visual Merchandising team to ensure alignment with Worldwide Visual Guidelines.
7. Engage in proactive learning to maintain product knowledge and stay updated on best sellers and new arrivals.
8. Assist with cashiering, administrative duties, and inventory management.
9. Ensure compliance with Workplace Health and Safety policies and report incidents as required.
10. Utilize company tools and applications effectively.
11. Participate actively on company platforms and adhere to Standard Operating Procedures.

1. Previous experience in a similar role, preferably in a high-volume retail or luxury service environment.
2. Customer service-oriented attitude with a focus on sales and achieving KPIs.
3. Ability to work effectively in a high-volume environment.
4. Strong time management and prioritization skills.
5. Attention to detail and a professional work ethic.
6. Proficiency in technology and willingness to learn new technologies.
7. Proficiency in Microsoft Outlook, Excel, Word, and PowerPoint.
8. Exceptional written and verbal communication skills.

1. Client engagement and relationship building
2. Sales and target achievement
3. Product knowledge and learning agility
4. Team collaboration
5. Time management
6. Attention to detail
7. Technological proficiency
8. Communication skills

Experience in a high-volume retail or luxury service environment is preferred.

Gucci offers a comprehensive benefits package, including opportunities for professional development and growth within the luxury fashion industry.

Gucci fosters a culture of innovation and inclusivity, encouraging employees to express creativity and collaborate as part of a global team. The brand values diversity and is committed to providing a supportive and dynamic work environment.