Gucci Client Advisor

Gucci is an iconic luxury fashion house within the Kering group, known for its creative direction, artisanal craftsmanship and culturally influential collections. As part of a global luxury conglomerate, Gucci combines heritage and innovation while promoting talent development and internal mobility across its network.

1. Deliver personalised luxury client experiences and convert needs into sales by demonstrating deep product knowledge and brand passion.
2. Drive individual and store KPIs, including sales targets, client outreach, average transaction value, NPS and conversion rates.
3. Proactively engage and nurture client relationships through clienteling tools and tailored follow-up to build long-term loyalty.
4. Complete onboarding and ongoing training modules via the Gucci Retail Training portal to maintain up-to-date product and selling knowledge.
5. Support stock management activities for the department, including cycle counts and stock-take processes as required.

1. Full availability across Monday–Sunday.
2. Previous experience in luxury or high‑end retail is advantageous.
3. Demonstrable client-facing presence and a commitment to delivering exceptional service as a brand ambassador.
4. Collaborative team player focused on achieving store targets and KPIs.
5. Energetic, professional demeanour with excellent verbal and written communication skills.

1. Clienteling
2. Gucci Retail Training portal
3. clienteling tools
4. Retail sales
5. Product knowledge
6. Stock take
7. Cycle count
8. NPS-driven customer service

Previous experience in luxury or high-end retail is advantageous; candidates with a proven track record of achieving sales KPIs and building long-term client relationships will be prioritised.

Secondary education completed; tertiary study in business, fashion, marketing or communications is desirable but not mandatory.

Talent development and internal mobility; learning and growth opportunities through Kering and Gucci training programmes.

Gucci fosters a creative, collaborative environment that values craftsmanship, innovation and inclusivity. The brand emphasises professional development and internal mobility, encouraging employees to develop leadership skills within a progressive luxury group.