Gucci Client Advisor

Gucci, a hallmark of luxury fashion, is renowned for its innovative and progressive approach to style, redefining luxury for the modern era. As part of the prestigious Kering Group, Gucci benefits from the support of a global leader in apparel and accessories, which boasts a portfolio of powerful luxury and lifestyle brands. Gucci is committed to fostering a diverse workforce, valuing diversity in all its forms, and providing equal opportunities for all qualified candidates.

1. Deliver exceptional customer service in alignment with Gucci's selling ceremony.
2. Enhance brand loyalty by embodying the role of a 'Gucci ambassador' and communicating the brand's philosophy and culture.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients on fashion trends and luxury market developments, showcasing a passion for fashion and luxury products.
5. Cultivate and strengthen customer relationships, accommodating diverse nationalities and personalities.
6. Maintain and update customer information using company CRM tools to retain existing customers and identify new prospects.
7. Achieve individual and store sales goals, contributing to business growth.
8. Promote open and constructive communication within the team, offering collaborative and effective solutions.
9. Assist in managing the visual display of products according to Gucci's visual standards.
10. Ensure store maintenance and appropriate product levels on the sales floor in line with corporate policies.
11. Oversee product replenishment and conduct physical inventory of merchandise.
12. Adhere to Gucci's grooming standards and policies.

1. Proven experience in a similar role within fashion retail companies.
2. Demonstrated ability to drive and exceed individual and store results.
3. Deep passion for fashion and luxury.
4. Excellent commercial awareness and customer-oriented attitude.
5. High flexibility and adaptability to different customer needs.
6. Team-player mentality.
7. Strong communication skills.
8. Ability to thrive in a fast-paced and dynamic environment.
9. Knowledge of luxury products.
10. Fluency in Italian and English.

1. Customer service excellence
2. Sales and cross-selling techniques
3. Product and brand knowledge
4. Communication and interpersonal skills
5. Team collaboration
6. Adaptability and flexibility
7. CRM proficiency
8. Visual merchandising

Previous experience in a similar role within the fashion retail industry is required.

Gucci offers a dynamic work environment with opportunities for professional growth and development within the luxury fashion industry.

Gucci fosters an inclusive and diverse workplace culture, encouraging employees to express their talents and adapt to a changing world. The company values diversity in all its forms and is committed to equal opportunity employment.