Gucci Client Advisor

Bologna • Italy

Thursday, April 3, 2025

Gucci, a distinguished name in the luxury fashion industry, is renowned for its innovative and progressive approach to fashion. As part of the prestigious Kering Group, Gucci stands as a beacon of Italian craftsmanship, offering products that are eclectic, contemporary, and romantic. The brand is committed to redefining luxury for the 21st century, maintaining its status as one of the world's most coveted fashion houses. Gucci is dedicated to fostering a diverse workforce, valuing diversity in all its forms, and providing equal opportunities to all qualified candidates.

1. Provide exemplary customer service in alignment with Gucci's selling ceremony.
2. Demonstrate comprehensive knowledge of Gucci products, history, and heritage to enhance customer experience.
3. Facilitate cross-selling and up-selling across all product categories.
4. Engage with clients on fashion trends and luxury market developments.
5. Cultivate and maintain strong customer relationships, accommodating diverse nationalities and personalities.
6. Monitor and update customer information using CRM tools to retain and identify high-potential clients.
7. Achieve individual and store sales targets, contributing to business growth.
8. Promote open communication and collaboration within the team.
9. Manage product visual displays in accordance with Gucci standards.
10. Ensure store maintenance and product availability on the sales floor.
11. Oversee product replenishment and inventory management.
12. Adhere to Gucci grooming standards and policies.

1. Proven experience in a similar role within fashion retail.
2. Demonstrated ability to exceed individual and store sales targets.
3. Deep passion for fashion and luxury goods.
4. Excellent commercial awareness and customer-focused attitude.
5. High adaptability to diverse customer needs.
6. Team-oriented mindset.
7. Strong communication skills.
8. Ability to thrive in a dynamic, fast-paced environment.
9. Knowledge of luxury products.
10. Fluency in Italian and English; proficiency in Chinese is advantageous.

1. Customer service excellence
2. Product knowledge
3. Sales proficiency
4. Relationship building
5. Communication
6. Team collaboration
7. Adaptability
8. Commercial awareness

Previous experience in a similar capacity within the fashion retail sector is required.

Gucci offers a dynamic work environment with opportunities for personal and professional growth within the luxury fashion industry.

Gucci fosters an inclusive and dynamic workplace culture, emphasizing diversity and equal opportunity. The brand encourages individual talent expression and collective growth, adapting to the ever-evolving fashion landscape.